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We used our gov't issued coupons to get our converter boxes. Both of the Apex converters died after only 2 months. We foolishly bought another one and, guess what? It went out on us. We called the 800# and talked to someone with a thick foreign accent who was impossible to understand. After calling several times the 'customer rep' gave us some of the most stupid things to do such as holding down the power button for 15 seconds. What a joke! When we tried to send it back they told us their computer was down and we needed to call the following day. You got it, they told us the same thing the next day. We finally gave up.