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I had the same problems with my Apex DT250. Along with dropping channels and signal strength my remote is defective too. It changes the channel when you press the other non channel buttons. I contacted Apex customer support. They help when they troubleshoot the converter box. When you want something fixed or replaced they want you to pay for it even if the item is under warranty. There is a 90 day warranty on parts and labor stated in the owner’s manual. I got the converter box 07/17/09. About 32 days I contacted them about the coaxial and A/V cables (due to Apex wanting me to take them off and putting them back on during numerous troubleshooting sessions) and the remote being defective. Their claim is there is only a 30 day warranty on accessories which they believe all three items above are considered accessories. I see nothing in the manual about this so called warranty. I was told to go to Radio Shack and purchase the cables. Then I can send the remote in to Apex to see if they can repair it. If they can't I have to purchase another one. Either way I have to pay for the remote. I need a remote to use the converter box and this is unacceptable. I contacted the FCC. Someone called me back. They referred me to the Federal Trade Commission FTC at (877) 382-4357. I talked with them. They will take complaints against companies for defective equipment and other issues. You just need company information name address and phone number and what happened. With the federal government involved hopefully they will do something about this problem with the defective converter boxes since we were all forced into this digital disaster.