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I had the same thing happen to me. I had my receipt and it has not even been 3 months since I purchased it, but there are too many people who answer their phone's that it is too frustrating to keep talking to their customer support. I took the time to do it though and at the end they were like, blah blah non english blah blah, sorry we werent able to solve your problem, blah blah, go buy a new box.($60) Which I dont have. If someone opens the box up and discovers what went wrong can you please post what to do and how to fix it? That would be great!