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I had been given one of these as a gift from my grandmother and it broke in 5 months. when i called to have it fixed they told me without a reciept it would cost me $30 to have it fixed. they said if i found the receipt then it would only cost $10. They said that is their warrenty policy. i contacted the FTC and filed a report against the company. They said they will give the report to their lawyers and if they find a pattern of behavior or any illegal activity, then they will pursue apex and send letters to everyone who filed complaints stating what they are doing and how it will help. The FTC's number is 1-877-382-4357. You will need Apex phone number or their location. Apex customer care line is 866-427-3946. and they are located in walnut, california.