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Everyone that has one of these that poops out needs to call a complaint to the FTC 1-877-382-4357 it will not take much of your time, after enough people call in complaints the FTC will bring legal action against this company and make them make restitution or shut them down. you need to provide them with the company location it is walnut california 91789 This company thinks they are getting away with not honoring this warranty but if enough of us call the FTC with complaints they will have to pay up So please call the FTC and register your complaint it is the only way we are going to get justice out of these dirty underhanded idiots Best Buy sold their product and now they dont support them or help you I filed a complait against them as well I will never shop at Best Buy ever again you can check the progress of your complaints by doing a search for APEX on the FTC website at WWW.FTC.Gov